Archana ShindeWhat is ITIL?
The term ITIL means Information ‘Technology Infrastructure Library’. ITIL is the most popular approach to manage IT Service(ITSM). IT has been the guiding best practices framework for many organisations to manage their IT Service and Infrastructure. ITIL is a set of best practices and not standard, so an organisation adapting to ITIL can tailor fit it to suit organisation needs.
The few important benefits which organization look for while adopting ITIL are:
- Alignment between IT and the business
- Reduction in costs
- Improvement in service delivery and customer satisfaction
- Improved resource utilization
Brief ITIL History:
To overcome inefficient IT services for the UK government CCTA (Central Computer and Telecommunications Agency) developed ITIL framework in 1980. In 1989 the first book on ITIL was published. It described “ITIL” as a “library of information”.This library of information described the ways to manage the IT department.
- Later on ITIL evolved with the industry:
- Version 2 : Year 2000 : ITIL V2
- Version 3 : Year 2007 : ITIL V3
- Version 3 : Year 2011 : ITIL V3
- Version 2 of ITIL (ITIL V3) was released.This version became very popular in the industry. It had five main publications:o Service Strategyo Service Designo Service Transitiono Service Operationo Continual Service Improvement.
- Version 3 : Year 2013: Global Best Practice Portfolio from AXELOS: AXELOS formed. A joint venture between the UK Government and Capita, a consulting firm, to develop and manage
- Version 4 : Year 2019: ITIL 4 : ITIL4 was released, to align with Agile and modern service delivery approaches. ITIL 4 focuses on value co-creation with the business. ITIL 4 introduced three key components: The service value system(SVS) ITIL service value chain ITIL practices ITIL guiding principles Governance Continual improvement The four dimensions of service